Donation Refund Policy

Purpose

Conservation Preservation Environmental, Inc. (CPE), DBA NPDES Compliance Center has developed a donation refund policy as part of our commitment to honoring and respecting the financial contributions that people make to CPE. We recognize the importance of donations and want to ensure we establish appropriate principles of transparency and fairness in regard to the management of refunds.

This policy outlines the circumstances under which Conservation Preservation Environmental, Inc. will refund a donation.

Scope

This policy applies to all those who make financial donations to Conservation Preservation Environmental, Inc., NPDES Compliance Center, employees and volunteers responsible for processing and managing financial donations.

Policy Statement

Conservation Preservation Environmental, Inc. expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.

Conservation Preservation Environmental, Inc. recognizes that it is possible to make an error when making an on line donation or for the donors to change their mind about the donation made. It can also occur that an error can be made by Conservation Preservation Environmental, Inc., or our financial institution.

Under this policy Conservation Preservation Environmental, Inc. will endeavor to refund donations in accordance with the following principles:

Principles

  • If an error is made in making on line donation or if the donor changes their mind, we will honor all requests for refund that are made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.
  • Requests for refund can be sent by email, mail or fax:
    Email: info@npdescompliance.org
    Fax:
    Mail: Fundraising, Conservation Preservation Environmental, Inc.
    107-F East Broadway Street, Bel Air, MD 21014
  • Conservation Preservation Environmental, Inc. will fully examine all requests for refund and endeavor to ensure that genuine errors are rectified, however we are under no obligation to give refunds and the decision on refunds will be at Conservation Preservation Environmental, Inc.’s discretion
  • If an amount is adjusted by Conservation Preservation Environmental, Inc., the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation
  • Conservation Preservation Environmental, Inc. reserves the right to pass any refund transaction charged onto the donor
  • Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card
  • Should an error be made by Conservation Preservation Environmental, Inc. or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.

Responsibility and Policy Owner

The owner of this policy is the General Manager, Conservation Preservation Environmental, Inc.  The owner is responsible for implementing the policy and achieving the desired outcomes.

All Conservation Preservation Environmental, Inc. employees and volunteers responsible for receiving and processing donations shall:

  • Respect and value all those who donate to Conservation Preservation Environmental, Inc.
  • Ensure donation processes are secure and transparent
  • Build trusting relationships with regular donors and partners
  • Respond proactively to any issues arising in regard to donation refunds
  • Communicate respectfully and professionally with those who request a refund raise any issues or concerns that arise with Conservation Preservation Environmental, Inc. management regarding donation refunds.

Consultation and Approval

This policy has been developed in consultation with the Executive Director, Conservation Preservation Environmental, Inc. Communications, Fundraising & Volunteering and the Quality Risk & Compliance Steering Committee.

The policy has been approved by Conservation Preservation Environmental, Inc. Management Committee.